1300 326 446

info@lode.com.au

Level 3/32 Duncan St
Fortitude Valley QLD 4006

Educators

White Label

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FAQ

We acknowledge the Turrbal and Yugara People, the traditional custodians of the land on which Lode is located, and who sit amongst the world’s oldest culture of innovators and adaptive designers. We pay respect to indigenous Elders, past, present and emerging.

Lode’s Privacy Statement 
Lode values your privacy

This statement outlines to you how your personally identifiable, other personal and sensitive information (‘user information’) is collected and used as a result of access to and/or your use of lode.com.au and any features, services or other offerings that Lode may provide in connection herewith.

 

Intended audience

This Site exists for candidates (tertiary students, graduates & alumni) and employers to connect for the purposes of employment.

This site has been designed for persons aged 16 years and over.

It is company policy not to collect any user information from children under the age of 16, and we will never knowingly do this. Should we become aware of an under-age signup, we will delete that information from our database immediately and terminate the associated account, if one exists.  

If you are under the age of 16, please do not provide us with any user information pertaining to you.

We are aware that in rare instances, it is possible for a student to attend tertiary level studies under the age of 16 - if this is you, we strongly recommend discussing the Site with your parent/s or guardian/s first, then contacting us directly together.

 

Lode’s Privacy Promise

Lode exists to help our members navigate through University life and advance their professional career. We do this by connectingemployers directly with students, graduates and alumni based on matched education, skills and attributes. Employers use Lode to search and approach candidates through our system, however employers are unable to access user informationdirectly.  

Using algorithms (to process data, perform calculations and automate reasoning tasks for the Site), machine learning (using statistics to ‘learn’ and progressively improve your user experience and employment preferences) and data matching (to deliver better employment opportunity matches between employers and you the candidate), our system works by making user information searchable, however all identifiable information is hidden, so as to remove bias and protect privacy.

Our business mission informs our approach to the use of your user information. These are our 5 guiding principles:

1. We want data about you, because it helps us provide you with a better experience and service from Lode.  We want to get it from as many sources as possible, if you wish to provide it. By using Lode and choosing to link your account to other services you use (for instance, social media) you are consenting to us obtaining and storing that data about you. 

 

2. We want as much education, skills, motivation and employment information about you as you want to give us, because we use this data to present better opportunities to you as a candidate, and present your candidacy better to employers who wish to contact and engage with you. You agree for us to store and use data about you, in order to present to you these employment related opportunities, offers and other associated messages.

 

3. We will only use this data for the Lode network of employment related opportunities and associated purposes. We will neversell your data to anyone else. You agree that by using Lode and providing to us your data, you consent to us sharing this data with education partners, employers and other entities, but only for the above-mentioned purposes.

 

4. We actively comply with all applicable Australian Privacy Principles and privacy laws governing how we collect, manage, use and report on your personal information.  We apply a best practice approach to everything we do, and your Privacy is no exception.

 

Lode Solutions Pty Ltd (Lode) abides by the Privacy Act 1988 (Cth) in relation to the handling of personal information and has proactively incorporated the Privacy Amendment (Notifiable Data Breaches) Act 2017 (NDB scheme) 2017.

 

Notice to EU Individuals: Our privacy policy and related statements have been designed to comply with Regulation (EU) 2016/679 of the European Parliament, of the Council of 27 April 2016 (the ‘General Data Protection Regulation (‘GDPR’)).  We actively protect and treat your user information with the utmost respect, in accordance with the GDPR.

 

5. We are always happy to discussyour data on Lode and how we use it. You can change your profile settings at any time by logging into your account, and you are very welcome to email us on privacy@lode.com.au, so that we can talk further.

 

These guiding principles form the basis of our detailed Privacy Policy, which you will find below. 

 
Privacy Policy
for Candidates

(our student, graduate and alumni members)
 

In this Privacy Policy, the terms ‘Site’, ‘Lode’, ‘our’, ‘we’, ‘you’, ‘your’, ‘user information’, ‘candidate’, ‘member’, ‘employer’ and ‘education partner’ have the same meanings as in the Terms and Conditions.

Why does Lode need to collect information about me?

So that we can provide you with the service you signed up for.

When registering to use the Site or ancillary services you will be required to provide us with your personal and contact details. 

You may also provide education, work experience, memberships & affiliations, and other employment related material. Further, if you choose to do so, you may provide us with sensitive information such as your gender, race and disability status, among others. This is entirely voluntary, however the more information you provide to us, the better matched the employment opportunities you receive are, particularly with any information that falls under Diversity & Inclusion.

Lode collects this user information from you for the express purpose of providing you with a superior online employment service, including diversity programs. 

Due to the nature of our business, it is not possible for us to provide our services to individuals on an anonymous basis or through the use of pseudonym.

How does Lode have information about me?

How you’ve signed up to Lode.

Becoming a member of Lode is voluntary.

Your account can be created via:

  • Signing up to www.lode.com.au;

  • Signing up through your University, tertiary institution or professional association (through a white-label); or

  • Signing up through StudentVIP (Lode is the employment partner to StudentVIP).

You receive a welcome email at the time of signing up.  If at any stage you wish to deactivate your account, you are able to action this yourself instantly by either: 

  • Using the unsubscribe link at the bottom of any message you receive from Lode, 

  • Logging into your account using the email address and password provided at signup, and changing your status to inactive.

If you wish for your account to be deleted in its entirety, please contact us and request for us to do this on your behalf. Please know that once your account has been deleted, it cannot be retrieved.

What types of information do you gather from me?

Information you’ve voluntarily provided to us.

Personally identifiable information – is information that identifies you specifically, generally by way of contact information, including your address, email, telephone, and other such information.

Personal information - is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information - is a special category of personal information which includes information or an opinion about an individual’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, gender identity, sexual preferences, ability/disability, health, criminal record, date of birth and other such information.  This information is never visible to employers, can only be used by select Lode staff for approved diversity programs on behalf of employers, is used for inclusion activities only and is heavily monitored for compliance.

Collectively, we call this your ‘user information’.

Information we’ve collected from your visit to our site.

IP addresses & Cookies:

When you use the Site, Lode’s web servers may record information about your computer, device, and browser, including your IP address and geolocation data.   

This information enables us to generate statistics regarding use of the Site and to assist us with resolving issues regarding the Site. It also tells us if this is your first time visiting our Site, or if you are a regular user.

Lode uses cookies to collect information on your activities on the Site. Cookies are comprised of data or code that is sent to your browser when you first request a web page, and is then stored on your computer so that websites, apps and other services can collect and store information such as when and if you make subsequent requests for that web page, queries you have run, advertisements you have viewed and other pages you have visited. 

The information that Lode collects through cookies is used purely to facilitate your use of the Site. 

If you wish, you can change your browser settings in order to block cookies or notify you when a cookie is being set or updated. 

Please note that by blocking cookies your user experience will likely be affected, and you may no longer have access to certain features and content available through the Site.

Log files:

The Site logs information on user IP addresses, browser type and which of our URLs (pages) you have visited.

This information is gathered automatically by most websites and comes directly from your browser.

We use log files only for internal analysis, predominantly to identify which of our website pages have the most hits, and to track activity when required (such as last login). This information is stored on our secure servers.

Web Beacons:

Used in conjunction with cookies, web beacons unobtrusively allow us to verify that you have accessed content on the Site.

We use web beacons in email tracking for analytics and success metrics, and page tagging for web analytics.

Security

How we keep your information safe.

We care about the protection of your information.

Lode takes every reasonable measure to ensure the confidentiality and integrity of user information on the Site.  User information is stored on secure servers, which are protected in controlled facilities.  

Not everyone within Lode has access to your user information. Access to user information is restricted to only the employees, contractors or third party providers that require that information to process it, and they have access to only the information they need. Those parties are obligated contractually (and morally) to keep all user information they encounter confidential, and are prohibited from using such information for any other purpose.

We use best practice electronic, physical and organisational measures to protect your user information against loss, theft, unlawful access, alteration by a third party during transit, and whilst on the Site. This is achieved by using encryption, auditing, restriction of access, monitoring and regular process reviews - being proactive rather than reactive.  However, despite every practicable effort, unfortunately on the Internet, it is impossible to guarantee 100% security.

If you are concerned that your privacy may have been breached, please don’t hesitate to contact us using any of the methods outlined in ‘Making contact with Lode’ below.

In the unlikely event of a data breach, and in accordance with the Notifiable Data Breaches Scheme of February 2017, we will notify both you personally and the Office of Australian Information Commissioner of the breach, outlining the type of breach, the information concerned; and recommendations of the steps you should take in response.

Notice to EU Individuals: Our privacy policy and related statements have been designed to comply with Regulation (EU) 2016/679 of the European Parliament, of the Council of April 2016 (the ‘General Data Protection Regulation (‘GDPR’)).  We actively protect and treat your user information with the utmost respect, in accordance with the GDPR.

Linked or Third party sites

Please make sure you are aware of the difference between Lode and linked third party sites.

Lode is not responsible for the privacy practices of any third party websites linked to the Site.  

We strongly recommend you investigate such sites prior to use and continue only if you are comfortable with their privacy commitment.

How do you use my information?

 

To provide the service you signed up for.

Lode will use your user information to:

  • contact you on behalf of employers and education partners in relation to employment related opportunities;

  • provide you with information regarding the Site; and

  • let you know about our new products and services available.

To interact with you on the Site. 

To enhance your experience on the Site, we offer interactive elements. This will generally be by way of pop-up notifications based on your activity to offer assistance, explain features and functionality, make announcements, provide analysis or statistics, and to bring your attention to new features or promotions.

Anonymous, aggregate information for employers, education partners and advertisers.

Lode will collect and disclose aggregate information and statistics about students, graduates and alumni to tertiary institutions, potential advertisers and employers who are considering registering to use the Site.

We will not disclose your user information to these parties in these circumstances.

International transfer of information.

In direct correlation with your use of the Site, Lode may disclose your user information to parties outside Australia as a course of business (e.g. the overseas office of an employer, if you have indicated an interest in overseas positions).

Targeted content and advertising

We may use user information provided by you for direct marketing of our services, new products and features, including via email. 

Sharing of information

Lode may disclose user information to a select number of third parties in order to provide you with the service you signed up for.

This includes:
 

  • employers or tertiary institutions who have registered to use the Site;

  • independent contractors for the purpose of performing services on the Site;

  • other entities for the express purpose of facilitating the delivery of Lode’s services to you.

Other occasions your information may be shared:
 

  • You may be requested to provide on a voluntary basis, some of your user information in order to perform a function on our Site.  For example, credit card processing.  If you choose to do so, this information may be shared with Lode but also third party vendors or service providers. 

    Only the minimum information required will be shared with these third parties, in order for them to perform the required function, and they are prohibited from using your information for any other purposes.

    If you do not wish for your information to be shared, you may elect not to continue with the function in question, thereby not sharing your information.
     

  • From time to time, there may be the opportunity to participate in surveys, promotions or competitions on our Site.  If you choose to enter, we will require certain user information from you, such as name and email address, in order to notify winning entries.  As the nature of such promotions is voluntary, it is entirely your choice as to whether you participate (thereby providing user information) or not.

    We may user third party providers to run our surveys, promotions or competitions.  Again, only the minimum information required will be shared, and that party will be prohibited from using your user information for any other purpose.
     

As required by law.  There may be instances where Lode is legally required to disclose some or all of your user information, so as to: 
 

  • comply with judicial proceedings, court orders or legal processes served on Lode;

  • comply with a legal directive such as a subpoena, or in the reasonable belief that such action is absolutely necessary to abide by the law;

  • protect your safety, or the safety of others;

  • investigate fraud;

  • to protect and defend the rights and property of Lode.

In the event of sale or bankruptcy.

Whilst not anticipated, the ownership of the Site may transfer through sale, merger, IPO, bankruptcy or change in control of Lode.

In this event, your user information may be shared with the new business owners and the Privacy Policy will be amended. 

You will be notified as outlined in ‘How do I know if changes have been made to the Lode Privacy Policy?’ below.

How can I access my information?

 

Logging into your Lode account.

When creating your account, you nominated an email address as your username and a password.  

You may access and update, amend or correct your user information at any time by logging into your account on the Site with the email address and password you provided.

Requesting access to all user information the Site holds on you.

If you have given Lode further user information, we will also store that information about you.  Lode will take such reasonable steps to ensure the user information we have collected on you is up-to-date and complete. 

You have the right to request access to, and/or amendment of this user information. You may also wish for your user information to be destroyed.  This will be provided and/or completed within 14 days of your request, or once we have received all information required in order for us to action your request, if that information wasn’t provided at the time of your request.

In this instance, please contact Lode’s Privacy Officer, or contact us via any of the methods under ‘How do I contact Lode?’ below and we will action this on your behalf.  

Please note that once your user information has been destroyed, we do not retain any aspect of it. You will not be able to ‘reactivate’ your account.  If you wish to maintain a Lode account at a later date, you will need to start a new signup.

How do I contact Lode?

Please contact us if you have any questions, queries or requests.

We actively encourage you to contact us in relation to any questions or concerns you have regarding your user information or this Privacy Policy.

Alternatively you can call us on 1300 326 446.

Or send us a letter at:


Privacy Officer
Lode Solutions Pty Ltd
PO Box 1613
Noosaville  QLD  4566

How do I know if changes have been made to the Lode Privacy Policy?

How we notify you when changes to the policy have been made.

From time to time Lode may revise its Privacy Policy. Should such changes be material, we will send you an email notification (to the email address specified within your account) outlining the changes, with the revised policy and/or statement also posted on the Site.

Thank you!

We appreciate you reading this far!

Thank you for taking the time to read and understand our Privacy Policy.  We work hard to provide you with the best possible service we can, and we understand the responsibility that comes with the information you entrust us with.

If at any point you have any further questions or queries, please don’t hesitate to contact us.

Lode takes any issue or concern relating to your privacy seriously and will take all reasonable steps to address your matter or complaint.  If you are not satisfied with our handling of your privacy related matter, your next course of action is to make contact with the Australian Information Commissioner.

Privacy Policy
for our Employer Partners

 

In this Privacy Policy, the terms ‘Site’, ‘Lode’, ‘our’, ‘we’, ‘you’, ‘your’, ‘user information’, ‘candidate’, ‘member’, ‘employer’ and ‘education partner’ have the same meanings as in the Terms and Conditions.

Why does Lode need to collect information about me?

So that we can provide you with the service you signed up for.

When registering to use the Site or ancillary services you will be required to provide us with your name, your position, contact details, general information regarding your business, and if applicable, a job description for the role you are seeking to fill. 

Lode collects this user information from you for the express purpose of providing you with a superior online employment service, so that you can connect directly with the candidates who match your first round criteria.

The Site offers the following services:

  • Finding candidates for jobs (particularly for early stage professionals, graduates, internships and work experience);

  • Running approved Diversity & Inclusion programs;

  • Contacting specific groups of candidates (eg- to advise that you are coming on campus and inviting them to attend)
    Due to the nature of our business, it is not possible for us to provide our services to individuals on an anonymous basis or through the use of pseudonym.

How does Lode have information about me?

How you’ve signed up to Lode.

Becoming a member of Lode is voluntary. Your account can only be created by personally signing up to www.lode.com.au

You receive a welcome email at the time of signing up.  If at any stage you wish to deactivate your account, you are able to action this yourself instantly by logging into your account using the email address and password provided at signup, or by contacting us and requesting for us to do this on your behalf.  

What types of information do you gather from me?

Information you’ve voluntarily provided to us

Personally identifiable information – is information that identifies you specifically, generally by way of contact information, including your address, email, telephone, and other such information.

Personal information - is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information - is a special category of personal information which includes information or an opinion about an individual’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, gender identity, sexual preferences, ability/disability, health, criminal record, date of birth and other such information.

Collectively, we call this your ‘user information’.

Information we’ve collected from your visit to our site

IP addresses & Cookies:

When you use the Site, Lode’s web servers may record information about your computer, device, and browser, including your IP address and geolocation data.   

This information enables us to generate statistics regarding use of the Site and to assist us with resolving issues regarding the Site.  It also tells us if this is your first time visiting our Site, or if you are a regular user.

Lode uses cookies to collect information on your activities on the Site. Cookies are comprised of data or code that is sent to your browser when you first request a web page, and is then stored on your computer so that websites, apps and other services can collect and store information such as when and if you make subsequent requests for that web page, queries you have run, advertisements you have viewed and other pages you have visited. 

The information that Lode collects through cookies is used purely to facilitate your use of the Site. 

If you wish, you can change your browser settings in order to block cookies or notify you when a cookie is being set or updated. 

Please note that by blocking cookies your user experience will likely be affected, and you may no longer have access to certain features and content available through the Site.

Log files:

The Site logs information on user IP addresses, browser type and which of our URLs (pages) you have visited.

This information is gathered automatically by most websites and comes directly from your browser.

We use log files only for internal analysis, predominantly to identify which of our website pages have the most hits, and to track activity when required (such as last login).  This information is stored on our secure servers.

Web Beacons:

Used in conjunction with cookies, web beacons unobtrusively allow us to verify that you have accessed content on the Site.

We use web beacons in email tracking for analytics and success metrics, and page tagging for web analytics.

Security

How we keep your information safe.

We care about the protection of your information.

Lode takes every reasonable measure to ensure the confidentiality and integrity of user information on the Site.  User information is stored on secure servers, which are protected in controlled facilities.  

Not everyone within Lode has access to your user information. Access to user information is restricted to only the employees, contractors or third party providers that require that information to process it, and they have access to only the information they need. Those parties are obligated contractually (and morally) to keep all user information they encounter confidential, and are prohibited from using such information for any other purpose.

We use best practice electronic, physical and organisational measures to protect your user information against loss, theft, unlawful access, alteration by a third party during transit, and whilst on the Site. This is achieved by using encryption, auditing, monitoring and regular process reviews - being proactive rather than reactive. However, despite every practicable effort, unfortunately on the Internet, it is impossible to guarantee 100% security.

If you are concerned that your privacy may have been breached, please don’t hesitate to contact us via ‘Making contact with Lode’ below.

In the unlikely event of a data breach, and in accordance with the Notifiable Data Breaches Scheme of February 2017, we will notify both you personally and the Office of Australian Information Commissioner of the breach, outlining the type of breach, the information concerned; and recommendations of the steps you should take in response.

Notice to EU Individuals: Our privacy policy and related statements have been designed to comply with Regulation (EU) 2016/679 of the European Parliament, of the Council of April 2016 (the ‘General Data Protection Regulation (‘GDPR’)). We actively protect and treat your user information with the utmost respect, in accordance with the GDPR.

Linked or Third party sites

Please make sure you are aware of the difference between Lode and linked third party sites.

Lode is not responsible for the privacy practices of any third party websites linked to the Site.  

We strongly recommend you investigate such sites prior to use and continue only if you are comfortable with their privacy commitment.

How do you use my information?

To provide the service you signed up for

Lode will use your user information to:

  • contact matched candidates with the employment related opportunity you wish to send directly to them via our platform;

  • provide you with information regarding the Site; and

  • let you know about our new products and services available.

To pass on your details to matched candidates for the purposes of applying for your employment opportunity

When sending out your employment opportunity, Lode will provide on some or all of the following information (as nominated by you):

  • URL/web page for the job advertisement;

  • Company or your work email address; and/or

  • Company or your direct telephone number

The purpose of this is to direct candidates to the appropriate mechanism/s to apply for your employment opportunity, or where to find further information.

To interact with you on the Site. 

To enhance your experience on the Site, we offer interactive elements.   This will generally be by way of pop-up notifications based on your activity to offer assistance, explain features and functionality, make announcements, provide analysis or statistics, and to bring your attention to new features or promotions.

Anonymous, aggregate information for candidates, education partners and advertisers

Lode will collect and disclose aggregate information and statistics about employers to tertiary institutions, potential advertisers and candidates who are considering registering to use the Site. 

We will not disclose your user information to these parties in these circumstances.

International transfer of information

In direct correlation with your use of the Site, Lode may disclose your user information to parties outside Australia as a course of business (e.g. an overseas candidates).

Targeted content and advertising

We may use user information provided by you for direct marketing of our services, new products and features, including via email. 

Sharing of information

Lode may disclose user information to a select number of third parties in order to provide you with the service you signed up for.

This includes:

  • candidates or tertiary institutions who have registered to use the Site;

  • independent contractors for the purpose of performing services on the Site;

  • other entities for the express purpose of facilitating the delivery of Lode’s services to you.

Other occasions your information may be shared:

  • You may be requested to provide on a voluntary basis, some of your user information in order to perform a function on our Site.  For example, credit card processing.  If you choose to do so, this information may be shared with Lode but also third party vendors or service providers. 

    Only the minimum information required will be shared with these third parties, in order for them to perform the required function, and they are prohibited from using your information for any other purposes.

    If you do not wish for your information to be shared, you may elect not to continue with the function in question, thereby not sharing your information.
     

  • From time to time, there may be the opportunity to participate in surveys, promotions or competitions on our Site.  If you choose to enter, we will require certain user information from you, such as name and email address, in order to notify winning entries.  As the nature of such promotions is voluntary, it is entirely your choice as to whether you participate (thereby providing user information) or not.

    We may user third party providers to run our surveys, promotions or competitions.  Again, only the minimum information required will be shared, and that party will be prohibited from using your user information for any other purpose.

As required by law.  There may be instances where Lode is legally required to disclose some or all of your user information, so as to: 

  • comply with judicial proceedings, court orders or legal processes served on Lode;

  • comply with a legal directive such as a subpoena, or in the reasonable belief that such action is absolutely necessary to abide by the law;

  • protect your safety, or the safety of others;

  • investigate fraud;

  • to protect and defend the rights and property of Lode.

In the event of sale or bankruptcy

Whilst not anticipated, the ownership of the Site may transfer through sale, merger, IPO, bankruptcy or change in control of Lode.

In this event, your user information may be shared with the new business owners and the Privacy Policy will be amended. 

You will be notified as outlined in ‘How do I know if changes have been made to the Lode Privacy Policy?’ below.

How can I access my information?

Logging into your Lode account

When creating your account, you nominated an email address as your username and a password.  

You may access and update, amend or correct your user information at any time by logging into your account on the Site with the email address and password you provided.

Requesting access to all user information the Site holds on you.

If you have provided Lode with further user information, we will also hold that information about you.  Lode will take such reasonable steps to ensure the user information we have collected on you is up-to-date and complete. 

You have the right to request access to, and/or amendment of this user information.  You may also wish for your user information to be destroyed.  This will be provided and/or completed within 14 days of your request, or once we have received all information required in order for us to action your request, if that information wasn’t provided at the time of your request.

In this instance, please contact Lode’s Privacy Officer, or contact us via any of the methods under ‘How do I contact Lode?’ below and we will action this on your behalf.  

Please note that once your user information has been destroyed, we do not retain any aspect of it.  You will not be able to ‘reactivate’ your account.  If you wish to maintain a Lode account at a later date, you will need to complete a new signup.

How do I contact Lode?

Please contact us if you have any questions, queries or requests.

We actively encourage you to contact us in relation to any questions or concerns you have regarding your user information or this Privacy Policy.

Alternatively you can call us on 1300 326 446.

Or send us a letter at:
Privacy Officer
Lode Solutions Pty Ltd
PO Box 1613
Noosaville  QLD  4566

How do I know if changes have been made to the Lode Privacy Policy?

How we notify you when changes to the policy have been made.

From time to time Lode may revise its Privacy Policy. Should such changes be material, we will send you an email notification (to the email address specified within your account) outlining the changes, with the revised policy and/or statement also posted on the Site.

Thank you!

We appreciate you reading this far!

Thank you for taking the time to read and understand our Privacy Policy.  We work hard to provide you with the best possible service we can, and we understand the responsibility that comes with the information you entrust us with.

If at any point you have any further questions or queries, please don’t hesitate to contact us.

Lode takes any issue or concern relating to your privacy seriously and will take all reasonable steps to address your matter or complaint.  If you are not satisfied with our handling of your privacy related matter, your next course of action is to make contact with the Australian Information Commissioner.